By uploading your audiogram and answering the questions at the order form correctly, we will give you an indication of a suitable hearing aid. It is also possible to report your wishes and hearing problems via the chat, in which case we will also be able to advise you on a suitable hearing aid. Before we process your hearing aid order, our Star certified audiologists will check whether this is really the best choice for you. Even if the appointment reveals that you have not made the right choice, you can still exchange it.

If you order a hearing aid, this will in any case include a first appointment. During this appointment we explain in detail how the hearing device works. If necessary, we also do a hearing test and adjust the device to your hearing loss. To make sure you can use your hearing aid right away, we also give you a packet of batteries. Also filters, 2 year warranty and domes are always included.

No. After you have bought your hearing device with us, you are always welcome to visit us. But of course you can take your hearing aid to any other hearing aid dispenser to have it adjusted or maintained. You will have to make an agreement with another hearing aid dispenser about this.

We employ highly experienced audiologists. The audiologists are available by phone for advice. The chat box is also online so you can ask questions directly to Star certified and specialized audiologists. There is even the possibility to use video chat to speak to each other.In our hearing centre in Naarden and at various other locations, our audiologists are also at your service. By appointment they can provide you with extensive advice and information.

After you have placed your order, we will always contact you to discuss your wishes. You can also make a note of your wishes when you place your order. If you prefer to give your wishes in a different way, that is possible too. We will need the audiogram from you anyway. You can upload it during the order process or send it by email.

Yes, we also do custom work. We invite you to visit our hearing centre in Naarden or a service point elsewhere in the country. Without prejudice to the statutory warranty, we provide an additional 2 months warranty on the fit.

Yes, we do. With our online way of working, we can also ship to countries outside the European Union. However, you have to count on extra costs that are passed on to the customer by customs. The customs clearance costs from the relevant country are for the customer. The costs include:
- The customs administration fee.
- The VAT you have to pay to your country.
You have, as you can see on your invoice, not paid VAT yet. This is determined by the European Union.

Yes. After receiving the hearing aid, you get 60 days to try out the hearing aid. Not satisfied? Money back!

The hearing care professional will usually send your hearing aid set within a few days. You will receive a track and trace as soon as the hearing aid is in the mail.

Yes. Without hearing protection, hearing damage can occur. This can be because you are surrounded by loud noise. Hearing damage can also occur when you are in an environment with a lot of noise for a long time. Do not only think about going to a concert, do not forget about noise at your work for example.

There are a number of things you can do if you think you have a hearing loss. What you should definitely not do is, nothing. Always take action. We recommend that you take an online hearing test. This will give you an initial indication of the state of your hearing. You can then take a professional hearing test at our audiologist in the hearing centre in Naarden (this is free when you buy a hearing aid). For this you can make an appointment. A hearing test can also be done at an ENT specialist or at another audicien. After the professional hearing test you can choose to try out a hearing device free of charge. A hearing care professional can help you decide which hearing aid to choose. Our online hearing care professional can also help you with this.

You usually notice this because you think that people are speaking less clearly, which makes it harder to understand them. You notice this first in a busy environment. Sometimes it is others who make comments about the volume of the TV, for example. If you would like to test your hearing, take our online hearing test to get an indication of the state of your hearing.

No, it’s important to keep stimulating your ears.

10% of the Dutch population has a hearing loss. In most cases, this is due to the aging process. But it can also have other causes.

A hearing care professional can give you good advice on this. You can also receive automated advice from us about which hearing aid is most suitable for you. Based on a number of questions, we will show you the hearing aids we have recommended and a Star Certified Hearing Care Professional will always be present. You can then order and try these out. Not satisfied? Money back!

Every product has specifications where we give you more information on the different features that the hearing aid can or cannot do.

Today, hearing aids with enhanced music programs can make music sound more natural and beautiful. Wind noise canceler functionality helps the hearing impaired to suppress noise (e.g. wind on the bicycle) so that the sound you like to hear can be better heard. Hearing aids today can also recognize the hearing situation you are in and automatically switch to another program. And of course, there are more and more hearing aids that you no longer need to take out of your pocket to use a mobile phone. The hearing aids are then linked to your smart phone. Of course, hearing aids have many more innovative features. Our decision aid will help you choose the hearing aid with the features you need for everyday use.

You can request a quote for the hearing aids you want to know more about. And compare these with each other.

If you are looking for a specific hearing aid that we do not have as standard in our range, please contact us. Perhaps we can make you an offer.

We sell the best hearing aids at the lowest price. We guarantee it! So have you received a better price in an offer/comparison elsewhere? We will at least match this price! Read the conditions

At online-hearingaids.com you pay for the hearing aid and one extensive fitting by a Star certified audiologist. If you want more visits from a hearing care professional then you will pay for this separately.

In a webshop, you order products. We deliver and adjust the product to your hearing loss within a few days. As a service you will still get the chance to try out the product. Should you choose to return the product, we will refund the purchase price to your bank account within 14 days. You can also choose to pay for your products when you pick them up.

The product must be returned in its original packaging, cleaned, including boxes, instructions and all accessories.